Wizzwell Terms of Sale

Version 2026-10-27

These are the terms for buying from Wizzwell at wizzwell.life. You agree to them when you reserve or buy. The version you agree to is the one that applies to that order; we record it with your order. Our Privacy Policy and Health Data Privacy Notice are separate pages and part of the deal too.

1. Reserving

When you reserve, nothing is charged. Your card is saved with Stripe, our payment processor; we never see or store the number. Your confirmation email has a link that cancels your reservation at any time before we charge you — click it and nothing is ever charged.

2. The charge

We charge your card once, in full, when your order goes to manufacturing. Before we do, we email you at least 24 hours ahead with the exact amount and the link to cancel. The charge is the price shown when you reserved: every item in your order, and if your order includes cartridges by the month, the first month of cartridges with it, less your discount.

3. Your price is your price

The prices and the discount shown when you reserve are the ones you pay. If we change our prices later, your order is not affected. If your reservation is in our first production run, you are in Club Wizzwell, whatever is in your order: 15% off everything in that order and on your cartridges for at least a year from the day your first box ships; after that year we tell you by email before any change to your discount takes effect.

4. Cancelling and refunds before your box ships

Before the charge: the link in your confirmation email cancels your reservation, no questions. After the charge and before your box ships: email [email protected] and we refund the whole charge, the first month of cartridges included, to the card we charged. Refunds show up in 5 to 10 business days depending on your bank.

5. When your box ships

We email you when your order ships; you can cancel for a full refund at any time before then (section 4). We ship to US addresses only. Your order is ours to replace if it is lost or damaged in transit, until it is delivered to the address you gave us.

6. Cartridges by the month

If your order includes cartridges by the month, your subscription starts the day your first box ships. The first month was paid with your order; your next charge is one month after your ship date, and then monthly, to the card on file, at the monthly price shown when you reserved less your discount. Each charge comes with an email receipt. Your subscription continues until you cancel it.

Cancelling. Cancel at any time from the link in any of our emails or from your account page — no call, no form. Cancellation takes effect at the end of the month you have paid for; to avoid the next charge, cancel at least one day before it. We confirm every cancellation by email.

Changing the price. We may change the monthly price of cartridges. If we do, we email you the new price and the date of the first charge at it before that charge. If you do not want to pay it, cancel before that date; if you stay, the new price applies from that date. We never change a price without that notice, and we never change the price of a month you have already paid for.

7. Returns after delivery

Wizzwell is a personal-care product, so we take back only unopened, unused packages: tell us within 30 days of delivery and we send a free return label and refund the full price of what you return to your original card. Opened product cannot be returned. If something arrives damaged or wrong, email us within 30 days and we replace it at our cost.

8. Accepting your order

Your confirmation email confirms we received your reservation; your order is accepted when we charge your card. We can cancel an order before it ships and refund every cent if we cannot verify the payment or the person paying, if the price shown was an error, or if we cannot supply what you ordered; we tell you by email, with your cart ready if you want to order again.

9. The cancel link

The cancel link in our emails works for anyone who has it, so do not forward those emails.

10. Changes to these terms

We can update these terms for new orders. The version you agreed to governs your order; we only change the terms of an existing subscription with the email notice described above.

11. If we disagree

Email [email protected] first; we fix most things in a day. If we cannot, any dispute between you and Wizzwell about an order or these terms is resolved by binding arbitration under the American Arbitration Association's Consumer Arbitration Rules, by one arbitrator, on an individual basis: no class actions and no class arbitrations. Either of us may instead bring a claim in small-claims court. You may opt out of arbitration by emailing [email protected] within 30 days of your first reservation; opting out changes nothing else. These terms are governed by the laws of the State of Washington, without regard to its conflict of laws rules.

12. Us

Wizzwell Inc., a Delaware corporation, 825 32nd Ave, Seattle, WA 98122. [email protected].